To make our returns process quicker and easier, we handle exchanges a little differently here at ROADstore. Instead of a traditional exchange, we offer refunds or store credit. This allows your return to be processed faster and helps get you back on

To make our returns process quicker and easier, we handle exchanges a little differently here at ROADstore.&#xA0;Instead of a traditional exchange, we offer refunds or store credit. This allows your return to be processed faster and helps get you back on your bike sooner. &#xA0;&#xA0;Rather than waiting for your return to arrive and be exchanged, you can:<ul><li>&#xA0;Jump online and order the replacement item immediately</li><li>Secure the stock before it sells out</li><li>Get your new gear on the way sooner</li></ul>You&#x2019;ll also receive free shipping on your new order when it meets the minimum order value:<ul><li>Australia: Free shipping on orders over $20</li><li>New Zealand: Free shipping on orders over $100</li></ul>Once your returned item arrives back at ROADstore, we will process either your store credit or refund for the original order. <hr><h2 id="using-store-credit">Using Store Credit</h2><ul><li>Once your return arrives, we will apply store credit to your ROADstore account.</li><li>When you&apos;re ready, place a new order online.</li><li>At checkout, ensure you&apos;re logged into your account and apply your credit during the payment step.</li><li style="font-size: 16px;">Store credit does not expire, so you can use it whenever you&apos;re ready.</li></ul><hr><h2 id="receiving-a-refund">Receiving a Refund</h2><ul><li>Set up your return through our Online Returns Portal.</li><li>If you need a replacement item, you can place a new order straight away to secure the stock.</li><li>Send your original item back to ROADstore.</li><li>Once your return arrives, we will process a refund to your original payment method.</li></ul> Refunds typically take 1&#x2013;3 business days to appear back in your account after processing.

Can I exchange my item?

Have you been checking out our awesome website but just can't seem to find what you're looking for?. When it comes to service, we like to think of everything, which includes being able to special order products in for our customers that we don't curr

Have you been checking out our awesome website but just can&apos;t seem to find what you&apos;re looking for?&#xA0;When it comes to service, we like to think of everything, which includes being able to special order products in for our customers that we don&apos;t currently have in stock! We don&apos;t charge any extra for this service and most items can be here, ready to ship from ROADstore within three to five business days, providing our supplier has it in stock! How great is that?!&#xA0;We order from our suppliers on a daily basis to either top up on our fast movers or to get an item in as per a customers request. If for some reason, our suppliers don&apos;t stock the item you were after, our Customer Service team will do their best to point you in the right direction of where you can purchase the product you were chasing.&#xA0;If there is a product that you would like for us to order in for you, please get in touch and we will create the order, email you an invoice and once paid, we will have the item on the very next order with our suppliers for you!

Can I order a product in?

Who wants to wait around when you can have your fresh gear NOW and get straight back on the bike and ride more?. To use Afterpay:. Are we ordering an item in for you that is currently not in stock? Jump onto our website and purchase a gift voucher fo

<img src="https://attachments.gorgias.help/P4k1n6j1pMRxreOX/hc/0eMnwxKBOll79bDN/2026072204-db1dd12c-7c9d-41e2-92d7-383b1a1e7166-61a311dc-7f16-4aa0-8482-d5b43a3e4432.png" style="width: 698px;" class="fr-fic fr-dii">Who wants to wait around when you can have your fresh gear NOW and get straight back on the bike and ride more?<hr><h4 id="ride-now-and-pay-later">RIDE NOW AND PAY LATER!&#xA0;</h4>To use Afterpay:<ul><li>Add your items to your shopping cart and checkout as normal:</li><li>Select Afterpay as your payment method and follow the prompts:</li><li>Afterpay is available for Australian residents only</li><li>Afterpay is valid for orders between $100 and $800 for first-time users and up to $2,000 for existing Afterpay users. (if your order is under $100 - the Afterpay option will not show at the checkout)</li><li>Afterpay is available online and in our Showroom</li></ul><hr><h4 id="special-orders-and-afterpay">Special Orders and Afterpay</h4>Are we ordering an item in for you that is currently not in stock? Jump onto our website and purchase a <a target="_self" href="https://www.mxstore.com.au/category/gift-vouchers/" style=" text-decoration: none;">gift voucher</a> for the total amount of the order, then check out with Afterpay!Once you receive your voucher code, just give our Customer Service legends a call and they can apply your e-voucher to your special order for you!&#xA0; Click the link <a target="_self" href="https://www.mxstore.com.au/afterpay/" style=" text-decoration: none;">here</a> for more information about how you can ride more&#xA0;and pay later!

Can I Use Afterpay At ROADstore?

We take the risk out of ordering online! If you receive any items that you are unhappy with for any reason, simply return to us within 60 days in the condition that you received them and we will happily offer a store credit or refund. We offer instan

We take the risk out of ordering online! If you receive any items that you are unhappy with for any reason, simply return to us within 60 days in the condition that you received them and we will happily offer a store credit or refund.<hr>We offer instant, online returns for Australian customers!Quick check first - your return needs to be:&#xA0;Unworn, unused, unwashed-Tags + original packaging still attached-&#xA0;No marks, scratches, dirt or damage-&#xA0;Hard parts not fitted &amp; retail packaging in good condition (no tape or labels stuck on it)If it doesn&#x2019;t tick these boxes, there&#x2019;s a good chance it&#x2019;ll be sent back and no one wants that.<hr>All returns MUST be authorised by ROADstore before goods are returned. Please&#xA0;<a href="https://www.roadstore.com.au/contact-us/" style=" text-decoration: inherit;" id="isPasted">call or email one of our helpful staff</a> and they will give you a return number before sending your order back to us.

What’s your return policy?

We are proud to be the largest Road motorcycle accessories online retail store in Australia to offer nationwide, free shipping on all orders over $20. There are NO catches, NO fine print, NO surcharges, NO exclusions. Just good old-fashioned FREE fre

<h2 id="isPasted">Australian Shipping Details</h2>We are proud to be the largest Road motorcycle accessories online retail store in Australia to offer nationwide, free shipping on all orders over $20. There are NO catches, NO fine print, NO surcharges, NO exclusions. Just good old-fashioned FREE freight. We ship everywhere, even if you only see the postman on full moons! We use Australia Post E-parcel for most of our shipping and Startrack Express or Couriers Please, on occasion for bulky items. ROADstore will not accept accountability for ANY lost, damaged, stolen or pet destroyed ordersWe use Australia Post eParcel and StarTrack for most deliveries. Once delivered, parcels are the customer&#x2019;s responsibility. ROADstore is not liable for lost, stolen, damaged or pet-destroyed orders.<hr>Delivery TimesWe work hard to get your order out as quickly as possible. Delivery times vary depending on your location. For an estimate, you can use the Australia Post delivery calculator <a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/" style=" text-decoration: none;">here</a>&#xA0;using Burleigh Heads, 4220 as the dispatch postcode.<hr>Dangerous GoodsSome items, such as oils, lubricants, cleaning products and aerosols, are classified as dangerous goods. These items may be shipped separately from the rest of your order. This doesn&#x2019;t affect how quickly we dispatch your order, but delivery may take a little longer in some cases.Sit tight! You&#x2019;ll still receive full tracking details once your order has been sent.<hr>Dangerous goods cannot be returned or exchanged, and cannot be shipped internationally due to transport regulations.Check out our International and New Zealand shipping times <a href="https://www.roadstore.com.au/shipping-policy/">here</a>

What is your shipping policy?

Ahhh, that's not what we like to hear! If we've sent you the wrong item, we're really sorry. Jump in touch with our Customer Service team and let us know your order number, along with a couple of photos of the item you received (including any labels

Ahhh, that&apos;s not what we like to hear! If we&apos;ve sent you the wrong item, we&apos;re really sorry.Jump in touch with our Customer Service team and let us know your order number, along with a couple of photos of the item you received (including any labels if you can). We&apos;ll get onto it straight away and sort things out as quickly as possible.Hang onto the item for now and don&apos;t use it, as we&apos;ll usually need it returned before we send the correct one.We&apos;ll make it as quick and painless as possible to get the right gear on its way!

What do I do if I receive the wrong item in my order?

Need to cancel your order? Get in touch with our Customer Service team as soon as possible. If your order hasn't been picked and packed yet, we'll do our best to cancel it for you. If your order has already been dispatched, we won't be able to cancel

Need to cancel your order? Get in touch with our Customer Service team as soon as possible.If your order hasn&apos;t been picked and packed yet, we&apos;ll do our best to cancel it for you.If your order has already been dispatched, we won&apos;t be able to cancel it. Once it arrives, you can lodge a return through our Returns Portal if it&apos;s eligible under our Returns Policy <a href="https://www.roadstore.com.au/returns-policy/">here</a>The sooner you contact us, the better the chance we can stop your order before it leaves our warehouse.

How do I cancel my order?

Shipping costs depend on the size of your order, where it's being sent, and the shipping method you choose at checkout. You'll see all available shipping options and the exact cost before you complete your order, so there are no surprises. We also of

Shipping costs depend on the size of your order, where it&apos;s being sent, and the shipping method you choose at checkout.You&apos;ll see all available shipping options and the exact cost before you complete your order, so there are no surprises.We also offer FREE standard shipping on eligible orders over our free shipping threshold. If your order qualifies, it&apos;ll be automatically applied at checkout.For full details on shipping options, delivery timeframes and free shipping, check out our Shipping Information page <a href="https://www.roadstore.com.au/shipping-policy/">here</a>.

How much does shipping cost?

Because our warehouse works fast to get your gear out the door, we're generally unable to make changes or add items once an order has been placed. If you've made a mistake or need to update your delivery address, contact our Customer Service team as

Because our warehouse works fast to get your gear out the door, we&apos;re generally unable to make changes or add items once an order has been placed.If you&apos;ve made a mistake or need to update your delivery address, contact our Customer Service team as soon as possible. If your order hasn&apos;t started processing, we&apos;ll do our best to help - but we can&apos;t guarantee we&apos;ll be able to make changes.Need another item? The quickest option is usually to place a new order so there&apos;s no delay to getting your gear.

Can I edit or add anything to my order?

We don't offer traditional exchanges, but we've got a quicker way to get you back on the bike. If you'd like a different size or item, simply place a new order straight away to secure the stock, then return your original item by contacting our Custom

We don&apos;t offer traditional exchanges, but we&apos;ve got a quicker way to get you back on the bike.If you&apos;d like a different size or item, simply place a new order straight away to secure the stock, then return your original item by contacting our Customer Service team. Once we receive your return, we&apos;ll process your refund or store credit. This means you don&apos;t have to wait for your return to be processed before getting your replacement on the way.To be eligible for a refund or store credit, your item must be:<ul data-spread="false"><li>Unused, unworn and unwashed.</li><li>In its original packaging with all tags attached.</li><li>Returned within 60 days of purchase.</li></ul>Some products, including personalised items, underwear and dangerous goods aren&apos;t eligible for return.

Do you offer refunds or exchanges?

As soon as your order leaves our warehouse, we'll send you a shipping confirmation email with your tracking details. You can use the tracking link in that email to follow your parcel's journey right to your door. If you created ROADstore account befo

As soon as your order leaves our warehouse, we&apos;ll send you a shipping confirmation email with your tracking details.You can use the tracking link in that email to follow your parcel&apos;s journey right to your door.If you created ROADstore account before placing your order, you can also log in and view your order history and tracking information anytime.Haven&apos;t received your tracking email or your tracking hasn&apos;t updated? Get in touch with our Customer Service team and we&apos;ll be happy to help.

How do I track my order?

If you're having trouble logging into your ROADstore account, don't stress!. First, make sure you're using the same email address you used to create your account. If you've forgotten your password, click Forgot Password on the login page and we'll se

If you&apos;re having trouble logging into your ROADstore account, don&apos;t stress!First, make sure you&apos;re using the same email address you used to create your account. If you&apos;ve forgotten your password, click Forgot Password on the login page and we&apos;ll send you a link to reset it.If you originally signed in with your Google account, you&apos;ll need to continue using Sign in with Google rather than entering your email and password manually.Still can&apos;t log in? It&apos;s possible you checked out as a guest or your account was created using a different email address.If you&apos;re still stuck, get in touch with our Customer Service team and we&apos;ll help get you back into your account in no time.

FAQ's